ZimaClient and Windows 10

Insight & Feedback
1

Hi team, I want to report a problem.

I have been trying to successfully use ZimaClient to connect to my ZimaCube since a much earlier edition. After trying on several computers and several windows based operating systems, I gave up and waited for an upgraded version.

The new version 2.0.0 now works with a laptop running windows 11, as long as it is on my LAN.
(a brief test from another network was problematic)

However, my main issue is that I cannot use ZimaClient on my Windows 10 machine. It takes a long time to load, crashes once it does and even froze my machine twice.

|—|—|
|Processor|AMD FX™-8350 Eight-Core Processor 4.00 GHz|
|Installed RAM|24.0 GB (23.9 GB usable)|
|Storage|466 GB SSD CT500MX500SSD1|
|Graphics Card|NVIDIA GeForce GTX 750 Ti (2 GB)|
|Device ID|B5F21D32-877B-4A74-BE1C-45AB6DAB8253|
|Product ID|00330-80000-00000-AA951|
|System Type|64-bit operating system, x64-based processor|
|Pen and touch|No pen or touch input is available for this display|

Edition Windows 10 Pro
Version 2009
Installed on ‎Sat, ‎08/‎8
OS Build 19045.5737

Thanks

2

Hi, would you please attach the log file here?

If your client version is over 2.0, you can find the log file here:

  • macOS

    • ~/Library/Logs/Zima/main.log

  • Windows

    • %AppData%\Zima\logs\main.log

Please upload the corresponding file here.

3

Unable to attach text documents: Here is the info

[2025-04-25 07:48:05.946] [info] App starting…
[2025-04-25 07:48:07.590] [info] Locales Config Language: system
[2025-04-25 07:48:07.591] [info] Locales Selected Language: en-CA
[2025-04-25 07:48:07.592] [info] Locales loadPath: C:\Users\Michael\AppData\Local\Programs\zima-client\resources\app.asar/resources/locales/{{lng}}.json
[2025-04-25 07:48:07.639] [info] i18n Language Changed: en-CA, localeCode: en_US, languageName: English (US)
[2025-04-25 07:48:07.640] [info] i18n Language: en-CA, localeCode: en_US, languageName: English (US)
[2025-04-25 07:48:07.641] [info] Initializing TrayIcon
[2025-04-25 07:48:07.987] [info] Checking for update
[2025-04-25 07:48:18.332] [info] Updating TrayIcon to unconfigured
[2025-04-25 07:48:18.371] [info] Generated new staging user ID: 2f83f71a-192d-59b8-aa66-cec05bebe6a0
[2025-04-25 07:48:30.780] [info] Update for version 2.0.0 is not available (latest version: 2.0.0, downgrade is allowed).
[2025-04-25 07:48:30.781] [debug] checkForUpdatesAndNotify called, downloadPromise is null
[2025-04-25 08:18:17.391] [info] [UDP Discovery] Started on Intel(R) 82583V Gigabit Network Connection: 192.168.50.34 → 192.168.50.255
[2025-04-25 08:18:35.016] [info] [UDP Discovery] Found device: 192.168.50.45:80
[2025-04-25 08:18:35.018] [info] [UDP Discovery] Found device: 192.168.50.54:80
[2025-04-25 08:18:35.019] [info] [UDP Discovery] Found device: 192.168.50.45:80
[2025-04-25 08:18:35.020] [info] [UDP Discovery] Found device: 192.168.50.54:80
[2025-04-25 08:18:35.021] [info] [UDP Discovery] Ended on Intel(R) 82583V Gigabit Network Connection: 192.168.50.34 → 192.168.50.255
[2025-04-25 08:18:35.022] [info] [UDP Discovery] Discovery ended
[2025-04-25 08:19:07.433] [info] [Connection Monitor] Started
[2025-04-25 08:19:07.434] [info] Updating TrayIcon to retry
[2025-04-25 08:19:25.871] [info] [Connection] Update http/https agents with 192.168.50.34
[2025-04-25 08:19:25.871] [info] Update ZimaOS API with 192.168.50.34 → 192.168.50.45:80
[2025-04-25 08:19:25.872] [info] [Connection] Connected using ethernet → 192.168.50.45
[2025-04-25 08:19:25.876] [info] Updating TrayIcon to unconfigured
[2025-04-25 08:19:25.936] [info] Loading PeerDrop URL: about:blank
[2025-04-25 08:21:13.167] [info] Loading PeerDrop URL: http://192.168.50.45/modules/icewhale_peerdrop
[2025-04-25 08:21:13.173] [info] [Connection Auth Monitor] Started
[2025-04-25 08:21:13.174] [info] [Connection ZtNetwork Monitor] Started
[2025-04-25 08:21:13.174] [info] [Connection User Infos Monitor] Started
[2025-04-25 08:21:13.175] [info] Updating TrayIcon to zima
[2025-04-25 08:21:13.322] [info] [Connection ZtNetwork Monitor] ZeroTier network(af1f20cf43d8439d) not joined
[2025-04-25 08:23:03.986] [info] Opening SMB Path: \192.168.50.45
[2025-04-25 08:23:03.987] [info] Opening SMB Path: \192.168.50.45
[2025-04-25 08:48:34.974] [info] Do some cleanup before quitting…
[2025-04-25 08:48:34.976] [info] Clear All WebContents
[2025-04-25 08:48:34.976] [info] Clear All BrowserWindows
[2025-04-25 08:48:35.092] [info] Destroy Tray
[2025-04-25 08:48:35.342] [info] Will quit…
[2025-04-25 08:48:35.343] [info] Clear All Timers
[2025-04-25 08:48:35.343] [info] Clear All IPC Listeners
[2025-04-25 08:48:35.344] [info] App Quit.
[2025-04-25 09:48:04.201] [info] App starting…
[2025-04-25 09:48:06.702] [info] Locales Config Language: system
[2025-04-25 09:48:06.703] [info] Locales Selected Language: en-CA
[2025-04-25 09:48:06.704] [info] Locales loadPath: C:\Users\Michael\AppData\Local\Programs\zima-client\resources\app.asar/resources/locales/{{lng}}.json
[2025-04-25 09:48:06.792] [info] i18n Language Changed: en-CA, localeCode: en_US, languageName: English (US)
[2025-04-25 09:48:06.794] [info] i18n Language: en-CA, localeCode: en_US, languageName: English (US)
[2025-04-25 09:48:06.795] [info] Initializing TrayIcon
[2025-04-25 09:48:06.966] [info] Checking for update
[2025-04-25 09:48:20.861] [info] Updating TrayIcon to retry
[2025-04-25 09:48:20.862] [info] [Connection Monitor] Started
[2025-04-25 09:48:20.863] [info] [Connection Auth Monitor] Started
[2025-04-25 09:48:20.863] [info] [Connection ZtNetwork Monitor] Started
[2025-04-25 09:48:20.864] [info] [Connection ZtNetwork Monitor] No connection path available, skip to check ZtNetwork this time.
[2025-04-25 09:48:20.864] [info] [Connection User Infos Monitor] Started
[2025-04-25 09:48:20.865] [info] [Connection User Infos Monitor] No connection path available, skip to check user infos this time.
[2025-04-25 09:48:39.108] [info] [Connection User Infos Monitor] No connection path available, skip to check user infos this time.
[2025-04-25 09:48:52.846] [info] [Connection User Infos Monitor] No connection path available, skip to check user infos this time.
[2025-04-25 09:48:52.847] [info] [Connection ZtNetwork Monitor] No connection path available, skip to check ZtNetwork this time.
[2025-04-25 09:48:52.853] [error] Error: Error: net::ERR_FAILED
at SimpleURLLoaderWrapper. (node:electron/js2c/browser_init:2:118398)
at SimpleURLLoaderWrapper.emit (node:events:518:28)
[2025-04-25 09:49:15.402] [info] [Connection User Infos Monitor] No connection path available, skip to check user infos this time.
[2025-04-25 09:49:15.662] [info] [Connection] Update http/https agents with 192.168.50.34
[2025-04-25 09:49:15.663] [info] Update ZimaOS API with 192.168.50.34 → 192.168.50.45:80
[2025-04-25 09:49:15.664] [info] [Connection] Connected using ethernet → 192.168.50.45
[2025-04-25 09:49:15.671] [info] Updating TrayIcon to zima
[2025-04-25 09:49:15.811] [info] Loading PeerDrop URL: http://192.168.50.45/modules/icewhale_peerdrop

4

Would you please try this beta version?

Zima 2.1.0-beta.3

5

Hi, I have updated the approved uploading file type. You can now upload these types of files.

image
image1212×411 38.8 KB

Thanks for your feedback.

6

Thank you.

The problem still persists, even with the upgraded version.

Fresh log attached.
main.log (644.8 KB)

7

Have you ever restarted your Windows 10? Due to some issue with the Zerotier service, you might need to restart your Windows to finish the installation.

This is from

8

thank you for your reply.
All of those suggestions have been implemented with no change.
Rebooting, or running ZeroTier manually.

For what it is worth, Tailscale was also installed on both devices and has been removed to ensure there isn’t some form of compatability issue.

9

Would you follow this guide and do a clean installation? ZimaClient Installation Troubleshooting Guide

This means a removal of the current installation and log file.

Then forward us the new log file.

10

Greetings,
I ended up doing an in-place upgrade repair and it resolved the issue. Thank you for your assistance.

Cheers!

1 Like