Long story short I added in 3 WD Ultrastar DC drives which didn’t spin up, so upon checking I found out that the 3v pin needs to be covered. I tried and it didn’t work on any of the three 18TB drives. So I figured I’d add in another more standard WD drive (it came up in ZimaOS). When I went to put these drives back into my old Synology they were all dead. I have only had them for a few weeks and they were working until I placed them into the ZimaCube Pro. I sent in a message to support but nothing yet. I had heard there was an issue with some Seagate drives, but not with WD drives of any type. Any ideas?
You’re in luck!
I bought 6x 18TB Toshiba HDs directly from ZimaCube, and none of them are working. Half of them make strange noises, and the other half causes the ZimaCube to freeze when I insert them. I even ran a test with an old 500GB HD, and it worked perfectly, which confirms the issue lies with the drives I received.
I tried contacting the three phone numbers listed on their website, but no one answered! The HK number is even invalid. To make matters worse, the packaging of the HDs was absolutely terrible. Two of the drives arrived visibly scratched due to poor handling and lack of proper protection.
I’m extremely disappointed with ZimaCube. This experience has been frustrating and completely unacceptable for a brand that I expected to deliver quality products and service. I’m still trying to get in touch with them, but so far, no luck.
PS: I sent email to support. Lets see what they reply.
If the disk is still under warranty, I suggest you contact the disk supplier at the same time to repair the disk. Can you also specify the model of the disk? Ultrastar DC has a SAS version, which is not suitable for ZimaCube.
[quote=“lucaszampar, post:2, topic:4298, full:true”]
You’re in luck!
I bought 6x 18TB Toshiba HDs directly from ZimaCube, and none of them are working. Half of them make strange noises, and the other half causes the ZimaCube to freeze when I insert them. I even ran a test with an old 500GB HD, and it worked perfectly, which confirms the issue lies with the drives I received.
I tried contacting the three phone numbers listed on their website, but no one answered! The HK number is even invalid. To make matters worse, the packaging of the HDs was absolutely terrible. Two of the drives arrived visibly scratched due to poor handling and lack of proper protection.
I’m extremely disappointed with ZimaCube. This experience has been frustrating and completely unacceptable for a brand that I expected to deliver quality products and service. I’m still trying to get in touch with them, but so far, no luck.
PS: I sent email to support . Lets see what they reply.
[/quote] Please contact support@icewhale.org. Unfortunately, due to transportation needs, the Hong Kong number you mentioned may only be the contact information of the local warehouse or freight forwarder.
Please contact support@icewhale.org as well. The tech-support will provide further after-sales solutions.
This is apparently a known issue (ZimaCube Pro not accepting any drives, possible drive board damage, no reply from support - #9 by CainZzz) yet no warnings seem to be provided. It appears that a wide range of drives is affected, including some of the most popular NAS drives on the market! RMA through manufacturer may be a viable option, however it is by no means the appropriate response as it’s essentially asking you to lie about what happened to the drive manufacturer.
Based on this experience and a second problem wherein nvme drives on the caddy are also not working (though thankfully without damage, as far as I can tell) I have decided to return my ZimaCube Pro.
support has not been answering messages since dec 23
You are not alone.
It is the SATA version and it was working in my Synology. We are talking about multiple drives not booting now so it’s not really the manufacturer’s fault. I was told via email to go to the manufacturer. But that’s not the right answer. Icewhale should be replacing these drives for me.
Make sense.
Should the problem be attributed to the equipment, the manufacturer bears the responsibility to resolve it.
As for the recommendation to reach out to the disk supplier for after-sales service at the same time, I feel they are duty-bound to offer appropriate guidance. After all, as suppliers of NAS devices, they are not equipped to help with the repair of damaged hard drives.
I see this as pretty simple. I had 3 working drives. After I put them into the ZimaCube I have 3 broken drives. Therefore IceWhale should compensate me (or replace) those drives. And I should say - I think the unit itself is well built, I love the design. After putting in a different model of WD drives, it works. However, something is not right when it’s killing specific drives.