Unable to connect to Zimacube Pro via thunderbolt

MalginYury · June 19, 2025, 1:12pm

Hi all,

I couldn’t really find a similar topic, so please be kind

I’ve been having issues with my Zimacube Pro. I try to connect via Thunderbolt and it doesnt apper to work. I’ve tried restarting both the PC Win11 computer and the NAS and nothing is working.
UI and client doesnt show the cable connection via thunderbolt to. Trying changing PC and cable, but bihavior the same.

I checked their online doc and it said the client will always prioritize a direct line connection over a LAN, yet it doesn’t seem to even look for it over thunderbolt. Am I missing something?

Does anyone have any insight on how to solve this?

Zima-Giorgio · June 20, 2025, 6:03am

Hi, thanks for raising this question.

Would you please confirm these things?

Both your cable and PC are certified by Thunderbolt.
Your ZimaOS and ZimaClient are updated to the latest version.

You can always find the newest version here:
ZimaOS: Releases · IceWhaleTech/ZimaOS · GitHub
ZimaClient: https://find.zimaspace.com/

Also, if convenient, would you show us the photos of your connection methods and the screenshots of the ZimaOS dashboard and the Zima Client on Windows/Mac when you connect them?

MalginYury · June 24, 2025, 8:07am

Hi, thank you for your reply.

Yes.
Yes.

I have attached the photos.

Zima-Giorgio · June 24, 2025, 9:46am

Thanks for your detailed reply.

Would you please provide this:

The photo of your computer port. (You have provided the ZimaCube one.
The guide you followed to connect using Thunderbolt.

Look forward to your reply.

raller1028 · June 24, 2025, 9:55am

Can you plug in a monitor for your ZimaCube Pro and check if the thunderbolt ip shown in the image below appears?

raller1028 · June 24, 2025, 9:58am

Can you see the Thunderbolt Bridge as shown in the following figure on the network management page after connecting to Thunderbolt?

MalginYury · June 24, 2025, 10:23am

Hi,

More photos
I tried to go through different ways, but its only LAN connection

MalginYury · June 24, 2025, 10:24am

Hi,
I have such connections

raller1028 · June 24, 2025, 10:28am

Can you try accessing with 169.254.196.144?

raller1028 · June 24, 2025, 10:29am

At the same time, you need to return the information of 192.168.88.253:9527, as shown in the following figure

MalginYury · June 24, 2025, 10:32am

Yes, I see it, but it only shows up here.

Э

raller1028 · June 24, 2025, 10:35am

Can you try accessing directly through IP with your browser 169.254.196.144?

raller1028 · June 24, 2025, 11:01am

I also found another issue: your network devices are displayed incorrectly. You need to modify your configuration file as shown in the image below. Set ETHS and THUS to empty, then run systemctl restart zimaos.