Unable to connect the zima server via remote access

i am trying to connect the zima server outside the home network i had try both the mac and the ios to connect via remote id it is just showing connecting and then timed out is there is any way to fix this properly to use the zima server outside the network properly please help in this case

occasionally I get that problem too, either after a reboot or long time between uses I have had to switch remote access off and on again before I can connect with the Zuma client. I mostly use netbird without hassle but would be nice if Zima client was shown some love.

Thank you for your feedback. May I ask which country you are from? We are currently optimizing the connection success rate for remote access, and a new test version is expected to be released very soon. Would you be willing to assist us with the testing?