Unable to connect the zima server via remote access id

i am unable to access the zima server outside the home network via remote id i had tries many times with the both macos and ios but unables to connect it shows connecting then time outs please help in this case

Thank you for your feedback. May I ask which country you are from? We are currently optimizing the connection success rate for remote access, and a new test version is expected to be released very soon. Would you be willing to assist us with the testing?