Set up issues with Zimacube Pro

[JGum]

Hi all,

this is my first post, and I couldn’t really find a similar topic, so please be kind

I’ve been having issues with my Zimacube Pro. I bought 6 HDDs for it, connected it to my Mac Studio via Thunderbolt AND the ethernet port using the CAT6 cable included. When I boot up the Zima client, it says no devices found. I’ve tried using one instead of both, restarting both the computer and the NAS and nothing is working.

I checked their online doc and it said the client will always prioritize a direct line connection over a LAN, yet it doesn’t seem to even look for it over thunderbolt. Am I missing something?

Does anyone have any insight on how to solve this?

[Zima-Giorgio]

Have you checked this video?

Edit without scruples | Thunderbolt

And could you please record your screen using the client and upload it here for us to locate the issue?

[JGum]

Hi Giorgio,

Attached is a video of the issue. I show in the video that the Mac Studio recognizes the device, and that the Zima web client sees that the device is connected via TB4. Yet, I cannot get the client to actively connect over TB4, it just goes straight to LAN.

Zima Issue

[Zima-Giorgio]

Hi, I watched your video. Are there any VPNs, proxies running on your machine? Also attach the log file of Zima Client here.

You can find the log file here:

• macOS

  • ~/Library/Logs/Zima/main.log

• Windows

  • %AppData%\Zima\logs\main.log

Look forward to your feedback.

[JGum]

Hi there, I dont use a VPN, but I use iCloud Private Relay, not sure if that affects anything, however.

I also dont see a log folder in the library.

[Zima-Giorgio]

It seems you are using an old version of ZimaOS.

Please update to the latest version for both ZimaOS and Zima Client.

These links might be helpful:

1. You can update ZimaOS in the settings panel, and you can also do it manually: Update offline | Zimaspace Docs

2. The latest Client: https://find.zimaspace.com

[JGum]

hi Giorgio,

I followed the instructions to the T and this is what I get when trying to install.

[Zima-Giorgio]

Sorry, this is a known issue: your current version is too old.

Please update to 1.2.5 first, and then update to the latest version. This should work.

[JGum]

Finally works! Thank you Giorgio!