Reporting disc problems after ZimaOS 1.4.0 update or fan change

ZimaDevice ZimaCube
1

Hi team, I want to report a problem.

I will describe this problem as this:

After updating to ZimaOS 1.4.0 yesterday, all my disks have stopped working properly. The system boots up and containers are running, but none of my disks are being detected. When checking with df -h and lsblk commands, no disks are shown as connected.

And I can reproduce the problem like this:

  1. System was working perfectly on previous version
  2. Updated to ZimaOS 1.4.0 through the web interface
  3. After restart, all disks disappeared from the Storage panel
  4. Verified using terminal commands (df -h and lsblk) that no disks are detected
  5. Tried connecting another SSD to test, but it was also not detected

And here are the specs of my machine:

Storage devices installed:

  • 1× WD Blue WD10SPCX
  • 2× Seagate IronWolf 4TB ST4000VN006
  • 1× Seagate laptop thin 500GB SBY1TRKP
  • 1× SSD NVMe 503PC9YPP7X1

OS Version: ZimaOS 1.4.0 (updated April 2025)

Additional information:
I recently replaced the cooling fans in my device. I’m not sure if this operation might have accidentally damaged the PCB, potentially contributing to the current issue alongside the system update.

I’ve already contacted support via Discord, where I was advised to run some diagnostic checks. Since the disks worked perfectly for months until the system update, I believe the issue is directly related to the latest ZimaOS update. I’m requesting warranty assistance to resolve this serious malfunction that has rendered my device unusable and all my data inaccessible.

I’m available to provide further information or perform additional diagnostic tests if needed.

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2

On the command line, enter:

rauc status

Then enter:

rauc status mark-active other
reboot

This makes it possible to switch to the previous version of the system. Then confirm that the disk exists.

3

Hi Jerry, after a night without power I turned the server back on and it is now working. The only thing is that I damaged the PCB. Is it possible to replace it even if it works? I think sooner or later it will stop working as before. Can this be done under warranty or can you buy the part to replace? Or can you replace it for me?

4

You can contact our after-sales staff.