RAID1 Recover after Zimacube factory reset

ZimaOS
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1

Hello,
I had 2 HDDs on a RAID1 on my Zimacube.

Sadly, the intern NVME fried (no response from the IceWhale support for now… After 6 days…).
I put a new NVME and reinstalled ZimaOS 1.2.3
But I can’t retrieve my RAID1, it only offers to format the disk to make a new RAID…

I would like to retrieve the daa on the HDDs. It’s really important to me because I trusted my Zimaboard with 30 years of personnal photos… I hope there is a solution.

I’m on Windows on my personal computer, but I can install a Linux if that’s necessary.

2

This is 100% a nightmare situation and what I want to use zimaos raid 1 for (family photos).

Has there been any movement from support on how to recover your data?

Wishing you the best

3

Support didn’t even answer me since then…
I managed to retrieve my data by plugging the HDD on another computer on Ubuntu, so, no data loss !

4

That’s great to hear about your data and also very disappointing to hear about support.

How long would it have taken for someone to just IM/email you and say “just plug the drive into another PC and copy the data over”

No excuse for it.

5

Can I ask what you mean by nvme fried? We need to find the cause of the problem. Also, I’m glad to see that you’ve recovered the data, can you send me an email privately? I can trace the problem? Also regarding raid recovery, zimaos has a disk corruption alert and a data recovery button, and you didn’t see that it must be our problem, so I need to find out what happened to nvme fried. Also a reinstallation of the system under a data loss request will lose the disk information where the raid was created, the data for the raid will still be there, but then you won’t see any raid records in zimaos either.

6

I mean that the NVME is unreadable by any mean : not by the Zimacube, not on my PC with an external reader.

The support finally answered me so you can consider my problem is solved here.

It would be good though to recognize a RAID that we precedently created, if we format the system (an idea for future updates ?)