Extremely disappointing in the support for a paying customer. I have paid for a Plus version, I can’t get it activated. I have reached out on Discord, I have reached out here, I have sent several emails to support. I have received zero, nada, zip replies or responses. Is it common to take someones money, and offer no support when a problem with activation of Plus arises? Can I get my money back? Does anyone from Zima actually pay attention here, in discord, or answer emails? I am happy enough with my testing of the free version that I wanted the Plus version and paid the 30 bucks for it so I can use all my hard drives. Any kind of response would be very much appreciated by an admin, a dev, someone from the take yer money department…anything.
I understand your frustration with paying for something and not getting what you paid for.
But, ZimaOS is free right now, and doesn’t need to be “activated” to work and have the functions you’re looking for.
Have you updated to the latest version? Sometimes users have DNS issues, or is slower on their end etc. I know DNS is important because ZimaOS basically updates the “community edition” to PLUS automatically after waiting awhile.
I don’t know for sure, just a normal user here, but just saying, it sound like something on you end, probably something simple.
Hopefully someone can help you, I know the Icewhale team is actually very helpful.
Good luck
Also to add to what MjTech said, this is the weekend, the Zima team is on the other side of the world. So, depending on how long you have been trying for support, has it been since before Friday?
I do not have DNS issues in fact I have never had DNS issues, I installed version 1.51. I have been trying for days via email starting on Thursday. I paid because I can not use all my hard drives, and the number of users is limited. After paying I received a code, entered that code, it asked for Device ID, I entered that and get errors, Now I can’t even do that anymore as when I try to enable the Plus version it takes me to the pay another 29.99 page.
Basically I am confused why it doesn’t work, I am confused about what device ID to enter as I can only find the one at the bottom of settings. I just want to enable all the features I have paid for, and simply can not.
Well, again, i’m just a user like you, I have just read quite a few times where it was a DNS issue, because it takes awhile sometimes for the ZimaOS server and the clients ZimaOS to actually resolve.
Also, as far as support, that does seem like along time to not get a reply. I guess in my mind, the reason would be they have received thousands of support emails over the recent DOCKER update, that messed everyones CasaOS up, causing the apps to not load.
I know that has been a disaster for them, and it wasn’t anyones fault other than Docker issuing an update like that and not notifying companies of the changes coming.
Anyway, it’s not an excuse, because I get your frustration, just giving my thoughts.
Hello, sorry again for the inconvenience. I have provided the correct email address related to activation in another post. Please send an email. I believe you will receive a reply soon.
Now I get an error that the code was used on another device. I only have ONE device. I have a Beelink ME mini that holds 6 nvme drives. ZimaOS runs awesome on it, but I can’t get plus working, I have emailed support, and the community email address given to me. I get no responses at all. This is getting kind of ridiculous 
I understand the frustration. When you’ve paid for something, you expect it to activate without all the delays. From what you’ve described, it doesn’t look like an issue with the Plus features themselves, but more a case where the system and the activation server aren’t lining up correctly. That’s why the code keeps behaving in a way that doesn’t match your current device.
Once the team adjusts things on their side, the Plus features normally unlock immediately. Nothing on your system needs reinstalling, and it doesn’t mean anything is broken, it just needs the backend and the device to match each other properly.
Giorgio has already shared the correct contact for activation support, so it’s now just a matter of them updating the record. These mismatches do happen occasionally, and they’re usually resolved quickly once the right email reaches the right team.
Please follow up on this issue in another post.
Also, you can provide your email address(blurred out) so that I can have my colleague check your email immediately. You can also send me your email address by clicking on my avatar to trigger it for better privacy.