Cant login to front end after upgrade

Insight & Feedback
1

I have an issue, I upgraded from 1.5.0 to 1.5.3 today and after I had to enable ssh and can no longer login. The ZimeOS control panel tells me bad user or password on the frontend. I did do the upgrade via ssh and had to enable ssh before doing it. Any ideas?

2

Have you by chance also tried to connect via SSH? And see if you can login that way? What about SMB shares?
Why did you have to upgrade via SSH?

3

I believe this is most likely a frontend auth cache / state issue after the upgrade, rather than your credentials actually being wrong. I suggest trying the following, in this order, as they are low-risk and commonly resolve this after a version jump.

Suggested checks:

  1. Hard refresh / browser check
  • Clear browser cache or try an incognito window
  • Try a different browser or device
  • Make sure you are accessing the correct IP (not a cached hostname)
  1. Reboot the system
  • A full reboot is important after upgrading between minor versions
  • This ensures all services restart cleanly
  1. Confirm SSH still works
  • If SSH login works, your user account itself is fine
  • This points to the frontend service rather than credentials
  1. Restart UI-related services
  • Sometimes the web UI does not fully restart after an upgrade
  • A reboot usually handles this, but if not, IceWhale may need logs

If the issue persists after a reboot and browser reset, I believe the safest next step is to contact IceWhale support so they can check backend auth or migration logs from the upgrade. This avoids attempting manual fixes that could risk the system state.

If you do reach out, include:

  • Version upgraded from and to (1.5.0 → 1.5.3)
  • Confirmation that SSH access works
  • Screenshot of the “bad user or password” error
  • Approximate upgrade time

That should allow them to pinpoint it quickly.

4

I have connected using ssh, logs in everytime. The frontend tells me that user doesn’t exit or bad password. tried to login from different machine, same error. I rebooted it several times and no change.

5

Thanks for confirming. Since SSH works consistently and the error persists across browsers and reboots, I believe this is not a credential issue but a frontend authentication state or migration issue introduced during the 1.5.0 > 1.5.3 upgrade.

At this point, I suggest not attempting any manual fixes (resetting users, deleting configs, or modifying system files), as that can make recovery harder on a read-only OS.

Recommended next step (safest path):

  • Contact IceWhale support so they can check the upgrade migration and auth services on the backend.

Please email: community@icewhale.org

Include:

  • Upgrade path: 1.5.0 > 1.5.3
  • Confirmation that SSH login works every time
  • Frontend error: “user doesn’t exist / bad password”
  • That the issue persists after multiple reboots and different browsers
  • Approximate upgrade time

I believe this is something they can resolve quickly once they review the logs on their side.