Hello, we are the zimacube team, and we are sorry to hear that you have encountered such a problem. Regarding the current situation you are facing, we recommend that you do not try it yet. We seem to have received several cases of short circuit problems encountered by the same model of ironwolf hard disk recently. At present, the “short circuit” equipment is testing other brands of hard disks. If there is a further solution, we will inform you.
In addition, our colleagues have found the email you sent today, and will inform you of the latest progress and RMA process through email later.