Warrenty Warning - they dont honor them

Insight & Feedback
1

Bought a Zima Board 232 around augest of 2025 .. its now dead.

Was told by ICEWHALE support its under a one year warrenty

They told me that unit is discontinued - i could pay more for a higher level one or get my money refunded.

I asked for Money back.

Now they are trying to pro-rate the ‘refund’ as its Used .. ROFLS.. Huh ?

If theres a One year warrenty .. and i am under said one year.. should I not receive a full refund / or a replacement ?…

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Hello, thank you for your feedback, and we sincerely apologize for the inconvenience caused.
I have already invited my colleagues to re-engage with you and reassess the case. A full refund has now been arranged for you.
Please keep an eye on your registered email for further updates. If you have any questions, feel free to reach out to us.

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Thank you - I shall repost when refund actually received.