Dear IceWhale Team,
How do I say this with all due respect… I’ve been quite patient, honestly speaking. I placed an order for the ZimaBlade 7700 on 13th April via your official site. It was a great deal, I’ll give you credit for that. I also saw the notice stating that ZimaBlades would be dispatched by the end of April, which I accepted. “Only two weeks,” I thought. I wasn’t in a rush, just genuinely excited to get my hands on it. I even got into their public giveaway and manage to get a free PCIe card for free…happy for that… Saved myself 15-20$
But by the end of April, I hadn’t received any updates, no tracking number, nothing. So I reached out via Facebook Messenger:
29th April – Me:
Hi Zima team,
I was wondering when order #26XXX will be delivered or shipped. When I placed the order, it said mid to end of April due to stock shortages. Now we’re just days away from May.
Would appreciate an update.
Thanks.
Zima Team: No reply.
30th April – Me:
Team, even my Temu order arrived today after a week 
What’s going on?
Zima Team: No reply.
1st May – Me:
Hello?
Zima Team (1st May):
Hi, sorry! 5/1–5/5 is our vacation period. I’ll check it for you once I’m back in the office!
I waited until 5th May.
5th May – Me:
OK, thank you. Please update me when you’re back.
Still no reply.
7th May – Me:
Team, please. I just want an update and an ETA. Even if it takes another month—just let me know. The order still says “preparing shipment” nearly a month later. This isn’t Kickstarter anymore; it’s an available SKU on your website…
Is this what I should expect going forward? I should’ve ordered from Amazon.
Zima Team (7th May):
Sorry for the late reply. We just got back. The latest delivery time is expected by the end of May.
7th May – Me:
Why the end of May? When I ordered, it clearly said mid to end of April.
Zima Team:
Your order includes the ZimaBlade 7700, which is part of our pre-order queue. This new batch includes an upgraded Intel E3950 processor (instead of N3450), expected to arrive late May 2025. Your order will be prioritised for shipping as soon as stock lands.
Thanks for your patience—you’re one of the first to receive this upgraded model!
Me:
Alright, I’ll wait—if this is just about an upgraded CPU.
But honestly, this kind of update should’ve been sent out via email. Why should the customer have to chase down information?
Zima Team:
You’re absolutely right, and we sincerely apologise.
We should have proactively informed all pre-order customers about the delay and upgrade. We’re working to improve our communication moving forward.
We appreciate your patience and support!
26th May – Me:
Hi again, just following up on order #26XXX (placed 13th April). Your last update on 7th May said shipping would begin in late May. So far, no update, no tracking, no ETA.
At this point, I need some clarity:
-
Has the new ZimaBlade 7700 batch arrived?
-
Has my order been shipped or is it still pending?
-
A realistic ETA for shipping and delivery?
I understand delays happen, but I need accurate updates—not vague promises or silence.
Zima Team (same day):
I’ll confirm with our supply chain ASAP.
Later that day:
The 7700 arrived today! We’ll spend 2–3 days testing it and will ship it within this week.
Me:
Fantastic! Please send me the tracking number when it’s available.
Zima Team (27th May):
No problem.
28th May:
Finally received a tracking number!
Present day – 3rd June:
The tracking hasn’t updated at all. It still says “processing”—courier hasn’t even received the parcel. Nothing has moved. Honestly… I’m running out of patience.
I didn’t back a Kickstarter campaign. If I’d known I’d have to wait this long, I might’ve just supported the ZimaBoard 2 on Kickstarter instead—it would’ve made more sense.
Is this experience normal for other customers?
I might be overreacting, but I really feel I’ve been more than patient. I gave them all the time and space they needed. Their only job here was to keep customers updated. I shouldn’t have had to keep chasing for basic information.
I know the product might be worth the wait—but come on. Even the return window is usually 14–30 days from purchase. I’ve even considered initiating a Section 75 claim with my bank under the Consumer Credit Act 1974…
For a matter of fact, just last Friday morning 30th of May, I went to post an international parcel to a friend in Japan from the UK, guess WHAT, that parcel was in Japan by Monday morning the 2nd of June. No express delivery, no VIP, just a normal tracked parcel. I get I am not the only customer, but COME ON…“prioritised” has a different meaning in your dictionary Team…AND I say this because on the tracking page it says this in regards to my package:
“Estimated date of arrival at the post office
19 Jun 2025 - 23 Jun 2025, 17 - 21 days remaining” 
which post office, mine?, origin courier office?..too long!!!
Curious to hear if anyone else has gone through this. Is this just me, or is it a wider issue?
Thanks for reading.