I have reached out to support via email (support@icewhale.org) and their chat window. I never hear back from them. If this is what is to come, then I feel hesitant moving forward with future purchases.
Am I having bad luck getting in touch, or is the norm?
Hello, Richard P
Based on your username, our records indicate that our technical support sent a response on June 27th.
If this email hasn’t reached you, could you please share your email address with us? We’ll verify the details and resend it promptly.
Alternatively, feel free to repost your question in the forum. Our team and community members will gladly assist you.
Thank you for your patience.